Privacy Policy
Privacy Policy
Last Updated: August 2026
At Perfect Chef Masala, we respect your privacy and are committed to protecting the personal information you provide while using our website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, create an account, contact us, or place an order, we may collect information such as:
Personal Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Delivery details
Order Information
- Products purchased
- Order number
- Quantity and order value
- Delivery status
- Order history
Payment Information
Payments may be processed through third-party payment gateways. We may receive payment-related information necessary to confirm and process your order.
We do not intend to store complete debit-card, credit-card, or banking credentials on our website.
Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website interaction information
- Approximate usage information
This information helps us maintain and improve our website.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders.
- Confirm your purchases.
- Provide customer support.
- Respond to enquiries.
- Contact you regarding your orders.
- Process payments through authorized payment providers.
- Improve our products and website.
- Prevent fraudulent or unauthorized activities.
- Maintain website security.
- Send important service-related communications.
- Comply with applicable legal and regulatory requirements.
If you separately agree to receive promotional communications, we may also use your contact details to send information about products, offers, and promotions.
3. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember items in your shopping cart.
- Keep you logged into your account.
- Understand how visitors use our website.
- Improve website performance.
- Remember certain preferences.
- Provide relevant website functionality.
You can adjust cookie settings through your browser. Disabling certain cookies may affect some website features, including shopping-cart or account functionality.
4. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to provide our services, including:
- Payment gateway providers.
- Courier and delivery partners.
- Website hosting providers.
- Website maintenance and technology providers.
- Analytics or security service providers.
- Professional advisers where necessary.
- Government or legal authorities when required by applicable law.
We only intend to share information reasonably necessary for the relevant service or legal requirement.
5. Payment Security
Online payments may be handled by third-party payment processors.
Payment providers may have their own privacy policies and security practices. Customers should review the relevant payment provider’s policies when making a payment.
Perfect Chef Masala does not ask customers to share their complete card PIN, CVV, password, or online-banking credentials through email, phone calls, or website contact forms.
6. How We Protect Your Information
We take reasonable technical and organizational measures to protect personal information against:
- Unauthorized access.
- Loss.
- Misuse.
- Alteration.
- Disclosure.
- Destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Account Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
Please notify us if you believe that your account has been accessed without your authorization.
8. Order & Delivery Information
We may use your name, phone number, address, and order information to process and deliver your purchases.
This information may be provided to delivery partners when necessary to complete your delivery.
9. Marketing Communications
We may send promotional communications only where permitted and, where required, with your consent.
You may choose to stop receiving promotional communications by using the unsubscribe option provided in the communication or by contacting us.
Please note that you may still receive essential communications relating to your orders, account, transactions, or important service updates.
10. Third-Party Websites
Our website may contain links to third-party websites, including payment services, social-media platforms, delivery services, or other external websites.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their respective privacy policies before providing personal information.
11. Children’s Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
12. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
- Completing transactions.
- Providing customer support.
- Maintaining business and transaction records.
- Resolving disputes.
- Preventing fraud.
- Complying with legal, accounting, and regulatory requirements.
When information is no longer required, we may securely delete or anonymize it where appropriate.
13. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion where legally applicable.
- Withdraw consent where processing is based on consent.
- Opt out of certain promotional communications.
- Raise a complaint regarding the handling of your personal information.
Requests may be subject to verification and applicable legal requirements.
14. Data Breaches & Security Incidents
If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident and provide notifications where required by applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our website.
- Our services.
- Technology.
- Business practices.
- Applicable laws and regulations.
Any updated version will be published on this page with a revised Last Updated date.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.
Perfect Chef Masala
📧 Email: [Your Official Email Address]
📞 Phone: [Your Contact Number]
📍 Address: [Your Business Address]
Perfect Chef Masala
Authentic flavours. Carefully crafted. Made for every kitchen.