Return & Refund Policy

Last Updated: August 2026

At Perfect Chef Masala, we take care to ensure that our products are packed and delivered in good condition. Since our products are food and masala products, returns are generally limited for hygiene and food-safety reasons.

Please read this Return & Refund Policy before placing an order.

1. Return Eligibility

We generally do not accept returns of food products once delivered unless the product is received in a damaged, defective, incorrect, or otherwise unacceptable condition.

Returns or replacement requests may be considered in situations such as:

• You received the wrong product.
• The product package was damaged during delivery.
• The product is visibly defective or compromised when received.
• A product is missing from your order.
• The delivered product does not match the product ordered.

2. Damaged Products

If your package arrives damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

• Your order number.
• Photographs of the outer package.
• Photographs of the product.
• Photographs showing the damage.
• A short video, where necessary.
• A description of the issue.

We may request additional information if required.

3. Wrong Product

If you receive a product different from what you ordered, please contact us promptly.

After verification, we may offer an appropriate resolution, which may include:

• Replacement with the correct product; or
• Refund of the applicable product amount.

4. Missing Products

If any product is missing from your order, please contact us with your order number and details of the missing item.

We will verify the order and delivery information and, where the claim is confirmed, provide an appropriate resolution.

5. Refunds

If your refund request is approved, the applicable refund amount will be processed through the available payment method or another appropriate method communicated by Perfect Chef Masala.

The time required for the refund to appear in your account may depend on the payment gateway, bank, or financial institution.

6. Products That Cannot Normally Be Returned

For hygiene and food-safety reasons, we generally do not accept returns for products that have been:

• Opened.
• Used.
• Partially consumed.
• Damaged after delivery due to customer handling.
• Stored improperly after delivery.

Any exception will be considered on a case-by-case basis and subject to applicable law.

7. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible after placing it.

Cancellation may not be possible once an order has been:

• Processed.
• Packed.
• Dispatched.
• Handed over to the delivery partner.

If cancellation is accepted, any applicable refund will be processed according to the circumstances of the order and applicable law.

8. Incorrect Customer Information

Customers are responsible for providing accurate delivery information, including:

• Name.
• Phone number.
• Complete delivery address.
• PIN/postal code.

Perfect Chef Masala may not be responsible for delivery failures caused by incorrect or incomplete information supplied by the customer.

9. Delivery Refusal

Customers should inspect the outer condition of the package when possible.

If the package appears severely damaged, customers may document the condition and contact us immediately for assistance.

10. Refund Exclusions

A refund may not be provided where an issue results from:

• Incorrect storage by the customer.
• Product misuse.
• Damage caused after delivery.
• Consumption after the product has passed its recommended date.
• Failure to follow product storage instructions.
• Incorrect delivery information provided by the customer.

These exclusions are subject to applicable consumer rights and law.

11. How to Request a Return, Replacement or Refund

To raise a request, contact us with:

Order Number:
Customer Name:
Phone Number:
Product Name:
Reason for Request:
Photos/Videos:

Please provide sufficient information for us to verify the issue.

12. Inspection & Approval

All return, replacement, and refund requests may be reviewed before approval.

Perfect Chef Masala reserves the right to request photographs, videos, delivery information, or other reasonable evidence before determining the appropriate resolution.

13. Contact Us

For return, replacement, cancellation, or refund-related questions, please contact:

Perfect Chef Masala

📞 Phone / WhatsApp: 9133594656
📧 Email: [Your Official Email Address]
📍 Address: Perfect Chef Masala, RTC Complex, Opposite RR Function Hall, Back Side Ruchi Vindhu Catering Services, Simhachalam, Vishakapatnam.

14. Policy Updates

Perfect Chef Masala may update this Return & Refund Policy from time to time to reflect changes in our business practices, services, or applicable laws.

The latest version will always be published on this page with the updated date.

Perfect Chef Masala

Experience in Food. Knowledge in Masalas. Passion for Taste.